At Freshokart, we are committed to providing quality products and a great shopping experience. However, we understand that issues may arise with orders. This Refund Policy explains the conditions and process for obtaining refunds.
Damaged or Defective Items: If you receive an item that is damaged, defective, or not as described, you may be eligible for a refund. Please inspect your items upon delivery and report any issues within 24 hours.
Incorrect Items: If you receive an incorrect item, please notify us within 24 hours of delivery, and we will arrange a refund or replacement as per your preference.
Perishable Goods: Due to the nature of perishable items (such as fruits and vegetables), we do not accept returns or issue refunds for reasons other than quality concerns.
Change of Mind: We currently do not offer refunds for items if you simply change your mind after purchase.
Step 1: Contact our customer service team at 999999999 within 24 hours of receiving your order to report any issues. Please provide details of the problem and attach photos if applicable.
Step 2: Our team will review your request and may ask for additional information to process your claim.
Step 3: If approved, we will process your refund or send a replacement. Refunds will be credited to your original payment method within 5–7 business days.
For items that are partially damaged or have minor issues, we may issue a partial refund, which will be determined on a case-by-case basis.
Once approved, refunds will be initiated within 5–7 business days, depending on your payment method and bank processing times.
Orders can be canceled if they have not yet been processed for delivery. Once the order is dispatched, cancellations are not permitted. Please contact our customer service team promptly if you need to cancel an order.
Contact Us If you have any questions regarding our Refund Policy, please reach out to our customer support team at 99999999.
