Freshokart is an online grocery store where you can buy fresh fruits, vegetables, and a wide range of essential grocery items. We aim to provide high-quality, fresh products delivered straight to your door for a convenient shopping experience.
1. How do I place an order on Freshokart?
To place an order, browse our selection of grocery items, fruits, and vegetables, add desired items to your cart, and proceed to checkout. You will need to create an account or log in to complete the purchase.
2. What payment methods are accepted?
We accept major credit and debit cards, as well as secure online payment options. All transactions are encrypted to ensure your safety.
3. What areas do you deliver to?
Freshokart currently delivers to select locations. Enter your delivery address at checkout to confirm if we deliver to your area. We are constantly expanding our delivery zones to serve more customers.
4. When will I receive my order?
We offer delivery within [timeframe, e.g., "24-48 hours"] of placing an order. Specific delivery times depend on your location and product availability. You will receive an estimated delivery time when your order is confirmed.
5. Can I schedule a delivery?
Yes, you can select a preferred delivery time during checkout, based on available time slots for your location.
6. What should I do if I receive a damaged or incorrect item?
If you receive an item that is damaged, defective, or incorrect, please contact our customer support or replace order option present in your order details page, please note that we only replace grocery products. For vegitables and fruits please ensure the deffective items at the time of delivery We’ll arrange a replacement or refund as per our Refund Policy.
7. Can I return or exchange items?
Due to the perishable nature of many of our products, we only accept returns for damaged or defective items. Non-perishable grocery items may be eligible for return in certain cases. Please see our Refund Policy for details.
8. How can I cancel my order?
Orders can be canceled before they are processed for delivery. Once an order is dispatched, cancellations are not allowed. Contact customer service promptly to cancel an eligible order.
9. Are there any delivery charges?
Delivery charges may vary based on order value and location. Orders above a certain amount may qualify for free delivery. Delivery charges will be shown at checkout before you confirm your order.
10. Do you offer discounts or promotions?
Yes, Freshokart regularly offers discounts and promotional deals. Keep an eye on our website on view offers section to get exciting offers.
11. How do I contact customer support?
You can reach our customer support team at 99999999999 for any assistance with orders, product information, or general inquiries.
12. How is my personal information protected?
Freshokart takes your privacy seriously. We use secure encryption to protect your data and comply with privacy laws to ensure your information is safe. Please refer to our Privacy Policy for more details.
